Apertio

Position located in: Apertio/Nokia Siemens Networks Office, Emersons Green, Bristol
Reporting to: Application Support Team Lead

Functional Requirements:

• Primarily responsible for providing support to the EMEA based customers and supporting the various regions globally.
• Analyse and interpret customer problems
• Analyse system and application level traces to identify problems
• Work with development teams to provide problem resolution
• Draft technical responses to customers
• Manage customer raised problems within the defined SLA boundaries
• Provide technical work-arounds to customer problems
• Member of an on-call rota for out of hours customer support issues
• Occasional travel to customer sites within EMEA.

Technical Knowledge:

In descending order of priority:

• 3+ years of working with GSM service delivery platforms: HLR, Intelligent Networks, SMSC, VMS
• Unix Systems (use, installation)
• Scripting experience (shell, perl)
• SS7 and SIGTRAN signalling protocols
• LDAP

Role Experience:

• Providing a technical role for delivery of Customer support
• Working with customers and software development teams to provide resolution to customer issues
• Experience in software support and development

Personal skills:

The candidate must have following personal skills:

• Ability to work under pressure for sustained periods
• Must be self motivated and dynamic
• Must be willing to take ownership of issues and drive them to a successful resolution
• Ability to work alone and as part of a team
• Keen to learn new skills and apply existing skills in new areas
• Able to set own deadlines and plan how to achieve them
• Be well organised and approach all tasks in a methodical manner
• Have experience of working with external customers
• Excellent written and Oral communication
• Willing to travel and work away from home at short notice
• Sets high standards for quality of work

Benefits Package

• Pay scale is competitive and consistent with roles and responsibility depending on skills and experience
• NSN offers a competitive benefits package

Opportunities resulting from working with a growing company:

• More responsibility
• Learn new technologies
• Being able to make difference to company and its customers
• Travel

Please click here to go back to Careers or email your CV and covering letter to jobs@apertio.com informing us of the position you would like to apply for.